Website analytics, visitor identification, and your choices
This website uses Google Analytics only after you accept website analytics. We measure page visits and actions such as trial and demo clicks, video requests, pricing interactions, and resource navigation. These events do not include form contents. Rejecting analytics keeps the Google tag off. You can change your choice at any time using Cookie settings in the footer.
RB2B business visitor identification
With your separate permission, we use RB2B to help identify business visitors and their companies for sales outreach. RB2B processes online identifiers such as IP and device information, visited page URLs, and referrers, and may match them with professional information such as name, role, and company. It does not identify every visitor. The script is limited to our public production website and is not installed in the atEaseAI app.
RB2B stays off unless you accept business visitor identification. An earlier Google Analytics consent does not enable RB2B. You can withdraw permission using Cookie settings in the footer; we then clear its known first-party cookies and reload the page to stop the loaded script. This does not erase records already collected. To ask about access or deletion, contact us. See RB2B’s Privacy Policy.
RB2B documents cookies including _reb2bgeo, _reb2bloaded, _reb2bref, _reb2sessionID, _reb2buid, _reb2bfxf, _reb2btd, _reb2bli, _reb2bresolve, and _reb2butk. Lifetimes range from one second to one year. These vendor cookie lifetimes are separate from our 180-day consent preference.
Your consent choice is stored in this browser for up to 180 days. Google Analytics cookies are configured with a maximum lifetime of 180 days. Withdrawing consent stops subsequent collection on this website and clears its Google Analytics cookies; it does not delete information already collected.
Advertising storage, advertising personalization, and Google signals are disabled in this website integration. Analytics used inside the atEaseAI app, including PostHog, are separate from this website consent choice.
Effective Date: March 11, 2026
1. Overview
Renz Innovations Private Limited (“atEaseAI,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, create or use an atEaseAI account, communicate with us, or use the atEaseAI platform and related services.
atEaseAI is a business-to-business post-sales platform. Customers may connect business systems containing information about their own customers. This Policy therefore distinguishes between information about our direct users and Customer Data processed through the Services.
2. Information We Collect
2.1 Account and Organization Information
Name, work email, designation or role, company name, company URL, phone number, and account credentials.
Organization information such as billing address, tax information, industry, company size, subscription plan, and account administration details.
Information you provide when requesting a demo, contacting us, subscribing to communications, or otherwise interacting with us.
2.2 Integration Data You Authorize
When an authorized user connects a third-party system, we may access data made available through the permissions granted to us. Current integrations include CRM, email, helpdesk, and product-usage sources.
CRM data may include account and company profiles, contacts, deal and financial information, activities, notes, tasks, meetings, and account-owner information.
Email data may include subject lines, message content, thread identifiers, attachment metadata, and engagement signals, to the extent authorized.
Helpdesk data may include ticket details, requester and assignee information, response and resolution metrics, customer satisfaction information, and support metadata.
Product usage data may include event type, timestamp, feature or product metadata, and other information sent through the customer’s API or a supported integration.
Customers are responsible for ensuring that they have the necessary rights and permissions to provide such data to atEaseAI.
2.3 Payment Information
We may receive subscription identifiers, payment status, invoices, and related billing information. We do not intend to store or access full payment-card numbers, CVV values, or banking credentials when payment processing is handled by a third-party provider.
2.4 Website, Device, and Usage Information
We may collect technical and usage information such as IP address, browser and device information, pages viewed, timestamps, referring pages, authentication events, and product interactions.
3. How We Use Information
Provide, operate, maintain, and improve atEaseAI.
Authenticate users, administer organizations, and provide support.
Connect and synchronize customer-authorized integrations.
Generate requested customer intelligence, recommendations, workflows, summaries, and AI-assisted features.
Process subscriptions and billing.
Send transactional, service, security, and permitted marketing communications.
Detect and prevent fraud, abuse, and security incidents.
Comply with legal obligations and enforce agreements.
4. AI Processing
atEaseAI uses AI for features such as customer intelligence, health analysis, recommendations, communication intelligence, workflow generation, and automation.
AI processing is scoped to the customer workspace and the information required for the relevant feature.
We aim to minimize data sent to AI services to the context necessary for the task.
Customer Data is not used by atEaseAI to train general-purpose AI models.
AI outputs are treated as part of the customer’s workspace and are not intentionally shared with other customers.
Where human-approval controls are available, customers can require review before an AI-generated action is executed.
AI outputs may be probabilistic or incomplete. Customers remain responsible for reviewing outputs and configuring automation appropriately.
5. How We Share Information
We do not sell, rent, or trade personal information or Customer Data. We may disclose information to service providers and other parties only as reasonably necessary to provide, secure, operate, or improve the Services, including:
Cloud infrastructure and hosting providers.
AI service providers used for AI functionality.
Payment and billing providers.
Email delivery and communications providers.
Analytics, security, authentication, and operational providers.
Professional advisers where reasonably necessary.
Authorities or other parties where required by law or legal process.
Where atEaseAI processes personal data on a customer’s behalf, the customer’s instructions and applicable data processing agreement govern that processing.
6. Security
We maintain technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. Current controls include organization-scoped access controls, role-based permissions, authentication safeguards, encryption measures, secure integration authorization, rate limiting, and tenant isolation.
No internet-based service can be guaranteed completely secure. Security concerns should be reported to
hello@ateaseai.com
.
7. Data Retention
Data categories and current retention baselines
Data category
Current baseline
Account and organization profile
Active account plus 30 days after closure
Health scores and AI-generated insights
Up to 1 year from generation
CRM-synced data
Up to 30 days after disconnect or account closure
Email data
Up to 30 days after disconnect or account closure
Helpdesk data
Up to 30 days after disconnect or account closure
Product usage events
Up to 30 days after account closure
Payment and billing records
As required by applicable law and tax/accounting requirements
Customers may request deletion earlier where applicable by contacting
hello@ateaseai.com
. Backup copies may persist for a limited period before they are overwritten.
8. Your Rights and Choices
Access or request a copy of personal information we hold.
Request correction of inaccurate information.
Request deletion where applicable.
Request portability where applicable.
Withdraw permissions for connected integrations.
Opt out of marketing communications.
Raise questions or complaints about our processing.
Additional rights may apply depending on applicable law and your relationship with atEaseAI. We may need to verify your identity and authority.
9. International Data Transfers
atEaseAI is based in India and may use service providers or infrastructure in other countries. Where personal information is transferred internationally, we use contractual, technical, or other safeguards required by applicable law.
10. Children
atEaseAI is a B2B service and is not directed to children. We do not knowingly collect personal information from individuals under 18 through the service.
11. Third-Party Services
Third-party services connected to atEaseAI have their own privacy policies and terms. Their handling of data is governed by the permissions and terms applicable to the customer’s relationship with those providers.
12. Changes
We may update this Policy when our practices, services, or legal obligations change. We will post the revised version with a new effective date and provide additional notice or obtain consent where required.
13. Contact
Renz Innovations Private Limited (atEaseAI)
Dimapur, Nagaland, India
Email:
hello@ateaseai.com