Last updated: 21 October 2026
1. Acceptance
These Terms form a binding agreement between you or the organization you represent ("Customer," "you," or "your") and Renz Innovations Private Limited, a company incorporated in India ("atEaseAI," "we," "us," or "our") concerning your use of the atEaseAI website, application, APIs, integrations, and related services ("Services"). By creating an account, accepting an order/subscription, or using the Services, you agree to these Terms.
2. Eligibility and Accounts
Provide accurate information and keep account information current.
Safeguard credentials and promptly report unauthorized access.
If acting for an organization, you represent that you have authority to bind it.
Do not share individual credentials in a way that circumvents access or security controls.
3. The Services
atEaseAI, a product of Renz Innovations Private Limited, provides an AI-powered post-sales operating system for Customer Success, Account Management, and post-sales leaders, including customer context, intelligence, recommendations, workflows, onboarding, surveys, renewals/expansions, analytics, and related capabilities.
We may modify or improve features. We will not materially reduce core functionality during a paid term without reasonable notice, except where required for security, law, technical reasons, or third-party changes.
4. Integrations and Third-Party Services
The Services may connect to CRM, email, helpdesk, calendar, analytics, and other systems. You authorize atEaseAI to access and process data made available through permissions you configure.
You maintain the third-party account and permissions required for an integration.
You represent that you have the necessary rights and authority to connect third-party data.
Third-party services are governed by their own terms and policies.
Third-party outages or changes may affect integration functionality.
5. Customer Data
You retain your rights in data and content submitted to or made available through the Services ("Customer Data"). You grant atEaseAI a limited right to host, copy, transmit, process, and otherwise use Customer Data only as necessary to provide, secure, support, and improve the Services in accordance with these Terms and any applicable DPA.
We do not sell Customer Data and will not use Customer Data to train general-purpose AI models.
6. AI Features and Automation
AI features may generate recommendations, classifications, summaries, scores, messages, workflows, or other outputs. Such outputs may contain errors or omissions.
Review AI-generated outputs where appropriate.
Configure automation, approval rules, recipients, and connected systems appropriately.
You remain responsible for decisions and customer communications based on AI outputs.
Use human-approval controls where available and appropriate.
7. Acceptable Use
You must not use the Services to:
Violate applicable law, regulation, court order, or third-party rights.
Gain unauthorized access to systems, accounts, data, or networks.
Transmit malware or malicious code.
Circumvent usage limits, authentication, security controls, or access restrictions.
Reverse engineer non-public components except where prohibited by applicable law.
Send unlawful, deceptive, abusive, or unsolicited communications.
Upload or process highly sensitive information where the Services do not support that use.
8. Subscriptions, Fees, and Payment
Plans are based on the number of customer accounts managed in your workspace. Every plan includes unlimited users and AI usage, without user-seat limits or separate AI credits.
If your workspace exceeds its plan’s customer account allowance, we notify you and automatically move the workspace to the next applicable plan from the following month. Your plan and charges remain unchanged for the month in which the allowance is exceeded. For example, a Business workspace that grows beyond 250 accounts to 300 accounts remains on Business for the current month and moves to Enterprise from the next month.
Paid Services are subject to pricing, billing period, limits, and payment terms presented at purchase or in an applicable order form. Unless otherwise stated, fees are due in advance.
Applicable taxes may be charged. Overdue accounts may be suspended after reasonable notice, subject to applicable law and any contractual cure period. Refund and cancellation terms are governed by the applicable purchase terms or policy presented at checkout.
9. Intellectual Property
atEaseAI and its licensors retain all rights in the Services, software, interfaces, documentation, trademarks, and underlying technology. You retain ownership of Customer Data.
10. Confidentiality
Each party will protect non-public information received from the other party and use it only to perform or exercise rights under the parties’ agreement, subject to customary exclusions for information that is public, already lawfully known, independently developed, or lawfully received from another source.
11. Security and Privacy
We maintain technical and organizational safeguards designed to protect the Services and Customer Data. Processing of personal data is also governed by our Privacy Policy and, where applicable, the DPA.
12. Availability and Support
Unless expressly agreed in a separate SLA or order form, the Services are provided without a guaranteed uptime commitment. Maintenance, updates, or emergency changes may temporarily affect availability.
13. Disclaimers
To the maximum extent permitted by law, the Services are provided on an “as is” and “as available” basis. We do not warrant uninterrupted or error-free operation or that AI outputs will always be accurate, complete, or suitable for a particular purpose. Non-excludable statutory rights remain unaffected.
14. Limitation of Liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenue, goodwill, or anticipated savings.
To the maximum extent permitted by law, atEaseAI’s aggregate liability arising from the Services will not exceed the fees paid or payable by Customer for the Services giving rise to the claim during the twelve months preceding the event giving rise to liability. Non-limitable liability is unaffected.
15. Indemnification
To the extent permitted by law, Customer will defend and indemnify atEaseAI and its personnel against third-party claims arising from Customer’s unlawful use of the Services, breach of these Terms, or violation of third-party rights, subject to applicable law and any negotiated order form.
16. Suspension and Termination
Either party may terminate a subscription in accordance with applicable subscription or order terms. We may suspend or terminate access for material breach, unlawful use, security risk, non-payment, or protection of the Services or other customers. After termination, Customer Data will be handled according to the applicable retention/deletion terms and DPA.
17. Governing Law and Disputes
These Terms are governed by the laws of India. Disputes arising from these Terms or the Services may be brought before courts of competent jurisdiction in India, subject to applicable mandatory law. Nothing in these Terms limits rights or remedies that cannot lawfully be excluded.
18. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated through the Services, email, or another reasonable method and will apply from the stated effective date.
19. General
These Terms, applicable order forms, Privacy Policy, and DPA form the agreement for the Services.
Invalid provisions do not affect the remaining provisions.
Failure to enforce a provision is not a waiver.
Assignment is restricted except as permitted by the agreement or in connection with corporate restructuring or sale of relevant assets.
Neither party is liable for delays caused by events beyond reasonable control, subject to applicable law.
20. Contact
Renz Innovations Private Limited (atEaseAI)
hello@ateaseai.com